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Customer Succes Manager

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john@doe.com

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How many years of experience do you have in customer-facing roles?

Select one of the following options

0 - 1 years

2 - 4 years

5 - 7 years

8+ years

None

Previous Next question

Which of the following areas have you worked with?

Select all that apply

Customer onboarding & training

Relationship/account management

Customer support/ticket handling

Product feedback & improvements

Data-driven reporting & insights

None of the above

Previous Next question

Which of your selected skills are you particularly strong in?

Choose 5 atleast

Service-oriented

Outgoing

Proactive

Adaptable

Takes ownership

Relationship-building

Reliable

CRM tools

Analytical

Account Management

Communication

Problem solving

Previous Next question

How do you measure customer satisfaction and track customer success?

Select one of the following options

I use NPS and CSAT as core indicators, supported by product usage and retention metrics.

I rely mainly on MRR growth and churn rate to gauge satisfaction.

I focus on ARR, number of support tickets closed, and upsell volume.

I track website traffic and social media engagement as the main indicators.

None

Previous Next question

How do you ensure new customers have a successful start with a complex SaaS product?

Select one of the following options

I run an introductory demo and share a manual for self-service.

I build a tailored onboarding plan aligned to the customer’s goals.

I leave onboarding to the support team.

I grant access and answer questions when they arise.

Previous Next question

Rate your confidence in the area

Communicating complex ideas clearly

Bad

Poor

Good

Really good

Excellent

Previous Next question

When a customer faces a challenge without an obvious solution, how do you approach it?

Select one of the following options

I investigate fully and agree on a clear action plan with the customer

I pass it on to technical support and wait for updates

I suggest a quick fix, even if temporary

If I don’t know the answer, I say we can’t help

Previous Next question

When working under pressure, what describes you best?

Select one of the following options

I stay calm and focus on problem-solving

I rely on teamwork and seek support

I push harder and increase my pace

I get stressed but manage to deliver

Previous Next question

Which values are most important for you in a workplace?

Select 3 values

Collaboration

Transparency

Innovation

Empathy

Accountability

Flexibility

Previous Next question

Almost done!

Before you finish, we’d like to hear from you in your own words, why you think you would be a good fit for OpenRecruit.

If you’d like, you can add your LinkedIn profile:

Previous Next question

What is your earliest possible start date?

Select one of the following options

Immediately

Within 1 month

1–3 months

3+ months

Thank you!

We really appreciate the time and effort you’ve put into completing the Humatch process. Your insights help us understand you better and explore whether this could be a great fit — for both you and Openrecruit.

You’ll receive a confirmation email shortly to let you know we’ve received your answers. Our team will review your Humatch with care and get back to you within three working days.

While you wait, you’re welcome to explore more about who we are, how we work, and what we care about on our website or social channels.

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